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Here are testimonials about the quality of work performed by
for some of our customers.
Interactive Data Language
Report on ISOON Demonstration and Remote Operation
From Boulder, Colorado, 21 April - 22 May 2003
Dr. Alan Kiplinger, a solar physicist at the University of
Colorado, Boulder, served as the focal point for a test of the
USAF's Improved Solar Observing Optical Network
(ISOON).
His comments about our user interface design and implementation
(written in
IDL)
are documented in this report:
1. How would you rate ISOON in terms of ease of operation with
regard to setting up for data reception and analysis?
I can clearly state that the monitoring and analysis
part of the system is very easy to use, and the learning curve
is short.
...
I was able to instruct, via telephone, a person
(who had only seen ISOON im my office) to start it up and run
movies in only 10 minutes.
...
Two other persons quickly learned how to use it and would
set up movies to their liking, in my absence.
...
Many NOAA/SEC, Air Force and other visitors witnessed the
operation in my presence, and commented on the friendly system.
2. How would you rate the ergonomics of the software, displays,
and menus?
Very user friendly. The Graphical User Interfaces are
well laid out, and the menus are logical and straightforward.
One Sunday Kansas City's entire online library system
(Sirsi iBistro)
crashed and the system wouldn't come back up, so they sent us an
SOS. A thank-you letter included this:
You really saved the day this time in helping me quickly
understand the breadth of the issue. I was getting a lot of
hemming-hawing from the vendor, they were deflecting the blame.
I wasn't at all interested in assigning blame, I just wanted the
kooky thing resolved and working. The information you shared
with me helped me guage how to best guide the vendor to help us.